Wicked Awesome Scouts #3

Everyone hates paperwork.  I certainly do.

Effective administration of records and processes is important, but we want those processes to be as painless as possible.

I’d like to share with you 10 actions that we are taking to strengthen our support for you, our volunteers.

1. Sought your input: Thank you to the many volunteers that completed our survey in September!  Your feedback is helping guide our future steps.
2. We have assembled a great team to support you!  We have filled several vacancies so that we can better serve you.  Watch for my next blog post to learn who has joined the team…
3. Reorganized the support staff: On September 1st, we reorganized our support staff to improve processes.  To better serve you, we now have:
   1. Senior Administrative Assistant: Judy Ferrante
   2. Senior Camping & Program Assistant: Kristina Andrews
   3. Registrar: Jennifer Camara
   4. Assistant Registrar: Bridgett Desrosiers
   5. Field Service & Membership Secretary: Chasity Chatham
   6. Development Secretary: Rachel Sowersby
   7. Receptionist & Eagle Scout Processor: Toni Schultheiss
   8. Customer Service Director (West Bay): Joram Northup
   9. Assistant Customer Service Director (East Bay): Erin Lawson

4. 

   Overhauled paperwork handling:  In September, we implemented a new tracking system. From the moment you drop off paperwork at the Scout Store until the time it reaches its intended destination, we now know who has it, how long they’ve had it, and where it needs to go.

5. Added a Unit Service Coordinator.  We redesigned one of our staff roles so that we now have a position whose responsibility is to provide key areas of support to units in the Southeast and Northwest Service Areas.  If successful, we may hire a Unit Service Coordinator to also support units in the Northeast and Southwest service areas in the future. Continue reading “10 Actions We’re Taking to Improve Volunteer Support”